Duration: 3-6 months (Adjustable based on learners’ needs)
Objective: To equip learners with the English language skills necessary to communicate effectively in foreign workplaces, handle job-related tasks, and pass interviews confidently.
📌 Module 1: Workplace Communication Skills
✅ Greeting colleagues and superiors formally & informally
✅ Making small talk in professional settings
✅ Workplace instructions & following protocols
✅ Handling phone calls and emails professionally
📌 Practice:
🔹 Role-plays in office settings
🔹 Listening to recorded workplace conversations
🔹 Email writing practice with feedback
📌 Module 2: Job Application & Interview Skills
✅ Writing a professional CV & cover letter
✅ Understanding job advertisements & descriptions
✅ Answering common interview questions effectively
✅ Discussing skills, qualifications, and work experience
✅ Handling salary negotiations & workplace expectations
📌 Practice:
🔹 Mock interviews with real-life scenarios
🔹 CV and cover letter writing exercises
🔹 Confidence-building techniques for interviews
📌 Module 3: English for Specific Professions (Customisable based on job sector)
🔹 Healthcare (Nurses, Caregivers, Doctors)
✔ Medical terminology and patient communication
✔ Writing reports and case notes
✔ Understanding hospital procedures
🔹 Hospitality & Tourism (Hotels, Restaurants, Airlines)
✔ Customer service phrases and polite expressions
✔ Handling complaints and requests professionally
✔ Taking reservations and orders
🔹 Construction & Engineering
✔ Understanding safety instructions and site reports
✔ Communicating with supervisors and colleagues
✔ Writing technical reports and emails
🔹 Factory & Skilled Labour Jobs
✔ Understanding work orders and safety guidelines
✔ Reporting issues to supervisors
✔ Basic conversation skills with colleagues
📌 Practice:
🔹 Industry-specific role-plays
🔹 Vocabulary-building exercises
🔹 Workplace safety and emergency response drills
📌 Module 4: Professional Writing & Reporting
✅ Writing formal emails (requests, complaints, follow-ups)
✅ Filling out forms, reports, and job-related documents
✅ Understanding contracts, policies, and agreements
📌 Practice:
🔹 Writing business emails with proper format
🔹 Reading and summarising work-related documents
🔹 Proofreading exercises to avoid common mistakes
📌 Module 5: Workplace Etiquette & Cultural Awareness
✅ Understanding workplace hierarchy and professionalism
✅ Common business etiquette & cultural differences
✅ Dos and don’ts in a foreign work environment
✅ Time management & punctuality in professional settings
📌 Practice:
🔹 Discussion on workplace scenarios
🔹 Role-playing real-life workplace interactions
🔹 Case studies on workplace ethics and behaviour
📌 Module 6: Problem-Solving & Conflict Resolution
✅ Dealing with workplace misunderstandings
✅ How to politely disagree & provide feedback
✅ Handling customer complaints professionally
✅ Reporting issues to management effectively
📌 Practice:
🔹 Workplace conflict role-plays
🔹 Polite expressions for difficult situations
🔹 Listening to real-life workplace problem-solving situations
📌 Exam & Certification (Final Assessment)
✔ Mock job interviews & presentations
✔ Business communication & writing test
✔ Workplace role-plays & case studies
✔ Final evaluation & certification upon completion
📊 Course Benefits
✅ Improves spoken and written English for work
✅ Boosts confidence in interviews & workplace settings
✅ Helps understand job contracts, policies, and emails
✅ Customised for various professions and industries
✅ Prepares learners for career growth & promotions
📚 Study Materials & Resources
✔ Sample CVs & cover letters 📄
✔ Audio files of business conversations 🎧
✔ Industry-specific vocabulary lists 📖
✔ Mock interview guides 📝